Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I have never had Firefix. I clicked download then save, but was never prompted to run. Dowloaded twice, cant run..what now?

  • 3 valiny
  • 1 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i Trance

more options

Took 4 minutes to download each time, but never was prompted to run.

Took 4 minutes to download each time, but never was prompted to run.

All Replies (3)

more options

If you have all ready save the download file, double click on it and the Mozilla Firefox Setup Wizard will open.

see for more info : Installing Firefox on Windows - Starting the installation


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Novain'i ideato t@

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox and installing Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

more options

Where is your internet download folder? Downloading (if successful) is the first step once you selected SAVE.

You might have saved a step by selecting RUN instead.

If the setup file is on your computer (what browser did you use?) it will be in the directory/folder that your browser uses --- you can find out easily.

Once you find that downloaded file, execute that file by whatever sequence you have selected for your mouse clicks to open.

I know this sound terribly basic, but sometimes it's the simple things that are forgotten or that others don't think are pertinent.

Cheers ----