Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

the open new tab button on tool bar stopped working so i cannot open a new window. not real tech savy, how do i fix it?

  • 2 valiny
  • 2 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i malex5368

more options

the tab button on toolbar will not work. i cannot open multiple tabs. one suggestion was to get rid of the ask toolbar. i do not have that. how do i fix this ?

the tab button on toolbar will not work. i cannot open multiple tabs. one suggestion was to get rid of the ask toolbar. i do not have that. how do i fix this ?

Vahaolana nofidina

Hi,

You can try to check if this in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

Options

An even easier way would be to Reset Firefox via Help (Alt + H) > Troubleshooting Information and start afresh hopefully avoiding the problematic add-ons.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (2)

more options

Vahaolana Nofidina

Hi,

You can try to check if this in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

Options

An even easier way would be to Reset Firefox via Help (Alt + H) > Troubleshooting Information and start afresh hopefully avoiding the problematic add-ons.

more options

i opened in safe mode and disabled add ons and tab buttons worked,then i restarted firefox and went down the extensions list and checked each til i found the one causing the problem