My data was lost during set up, there is nothing to sync how do I start over fresh.
I started the process as a new user & just as the data was started to copy my tower lost power for a few seconds. The data came to a stop as if done but nothing was saved. The system went on as if everything was OK. When I tried Sync for my new HP laptop nothing came across. I tried to start over without success. Need help!
Vahaolana nofidina
No, you only need to setup sync again by creating a new sync account after you've deleted your current sync account to start afresh.
You should be able to re-use the same email as previously.
All Replies (6)
Hi,
You can try to start over again with the same email address. Please note that the ideal Sync Options would be Recommended:... on the first PC and Replace all data on this computer with my Sync data on the other PCs/laptops.
I tried start over and the system informed me that my email address was already in use and refused to continue with set up.
If you generate a new sync key then your data on the sync server is removed.
I did generate a new key, but did not get the option to re Sync. I read Deleting Your Sync Account & was going to do it. Then a warning came up "This will delete all of your data and you will no longer be able to use Sync! There is no data so that is not a problem. Question? Does "you will no longer be able to use Sync" mean....forever? Or is this the way to start over?
Vahaolana Nofidina
No, you only need to setup sync again by creating a new sync account after you've deleted your current sync account to start afresh.
You should be able to re-use the same email as previously.
It worked! Thank you. Sorry this took so long to answer. We went away & just got home.