Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

sync cannot connect to the sync server

  • 3 valiny
  • 7 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i tangtao_xp

tangtao_xp
tangtao_xp
more options

recently, my firefox can not connect to the sync server. I had already entered the right username, password and the recovery-key but it shows cannot connect to the server. Lots of my private and important information is on the sync server. Need any helps!

recently, my firefox can not connect to the sync server. I had already entered the right username, password and the recovery-key but it shows cannot connect to the server. Lots of my private and important information is on the sync server. Need any helps!

All Replies (3)

Ibai
Ibai
  • Administrator
more options

I will recommend you to take a look to the Sync logs and open a bug if this keep happening. This blogpost explains how: https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/

Let me know if that helps. Ibai

tangtao_xp
tangtao_xp Tompon'ny fanontaniana
more options

Thanks, Ibai.

I have got the log files, below is parts of it:

logs-------------------------------

1318408219855 Sync.Service DEBUG Exception: Login failed: error.login.reason.network No traceback available 1318408219861 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok ... 1318408302229 Sync.Service DEBUG User-Agent: Firefox/15.0.1 FxSync/1.17.0.20120905151427. .... 1318408302914 Sync.CertListener WARN Invalid HTTPS certificate encountered! 1318408302915 Sync.Service DEBUG Network error on findCluster 1318408302915 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1318408302915 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1318408302915 Sync.Service DEBUG verifyLogin failed: null JS Stack trace: Res_get@resource.js:398 < _findCluster@service.js:431 < _setCluster@service.js:464 < @service.js:657 < WrappedNotify@util.js:142 < verifyLogin@service.js:632 < @service.js:905 < WrappedNotify@util.js:142 < WrappedLock@util.js:97 < WrappedCatch@util.js:71 < login@service.js:873 < @service.js:1169 < WrappedCatch@util.js:71 < sync@service.js:1165 1318408302915 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1318408302915 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1318408302915 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1318408302916 Sync.SyncScheduler DEBUG Next sync in 86400000 ms.

log end---------------------------------------

it implies there is an HTTPS certificate error. I think it maybe caused by the google agent proxy. I will close the google agent and test again.

I follow up it if there is something wrong after i closed the google agent.

tangtao_xp
tangtao_xp Tompon'ny fanontaniana
more options

Hi, Ibai

I closed my google agent, however it still does not work. below is the log. I tried to read it but have no idea about the error prompt.

1318410048421 Sync.Service DEBUG Exception: Login failed: error.login.reason.network No traceback available

1318410048430 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok

1318410068178 Sync.Status INFO Resetting Status.

1318410068179 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok

1318410068179 Sync.Identity INFO Sync Key has no value. Deleting.

1318410068179 Sync.Status DEBUG Status.login: success.login => error.login.reason.no_recoverykey

1318410068179 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured

1318410068179 Sync.Status DEBUG Status.login: error.login.reason.no_recoverykey => error.login.reason.no_recoverykey

1318410068179 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410068179 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

1318410068185 Sync.CertListener WARN Invalid HTTPS certificate encountered!

1318410068186 Sync.Service WARN Deleting client data for clients failed:null JS Stack trace: Res_delete@resource.js:419 < removeClientData@clients.js:139 < startOver@service.js:838 < @setup.js:572 < anonymous@wizard.xml:417 < _fireEvent@wizard.xml:418 < cancel@wizard.xml:303 < @wizard.xml:154

1318410068196 Sync.CertListener WARN Invalid HTTPS certificate encountered!

1318410068196 Sync.Service WARN Deleting client data for tabs failed:null JS Stack trace: Res_delete@resource.js:419 < removeClientData@tabs.js:78 < startOver@service.js:838 < @setup.js:572 < anonymous@wizard.xml:417 < _fireEvent@wizard.xml:418 < cancel@wizard.xml:303 < @wizard.xml:154

1318410068197 Sync.Service INFO Service reset.

1318410068197 Sync.Engine.Clients DEBUG Resetting clients last sync time

1318410068197 Sync.Engine.Bookmarks DEBUG Resetting bookmarks last sync time

1318410068198 Sync.Engine.Forms DEBUG Resetting forms last sync time

1318410068198 Sync.Engine.History DEBUG Resetting history last sync time

1318410068198 Sync.Engine.Passwords DEBUG Resetting passwords last sync time

1318410068199 Sync.Engine.Prefs DEBUG Resetting prefs last sync time

1318410068199 Sync.Engine.Tabs DEBUG Resetting tabs last sync time

1318410068200 Sync.Engine.Addons DEBUG Resetting addons last sync time

1318410068200 Sync.Engine.AdblockPlus DEBUG Resetting adblockplus last sync time

1318410068200 Sync.CollectionKeys INFO Clearing CollectionKeys...

1318410073530 Sync.Status DEBUG Status.login: error.login.reason.no_recoverykey => error.login.reason.no_username

1318410073530 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410073808 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410073808 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410073847 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410073847 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410073902 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410073902 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410074308 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410074308 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410075316 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410075316 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410075572 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410075572 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410075676 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410075676 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410151331 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410151331 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410151800 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410151800 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410151839 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410151839 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410151894 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410151894 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410153371 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410153371 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410153524 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

1318410153524 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

1318410156810 Sync.JPAKEClient ERROR Error acquiring channel ID. [Exception... "null" nsresult: "0x805a1ff5 (<unknown>)" location: "JS frame

resource://services-common/rest.js :: onStopRequest :: line 418" data: no]

1318410156810 Sync.JPAKEClient DEBUG Aborting...

1318410178922 Sync.Identity INFO Username changed. Removing stored credentials.

1318410178922 Sync.Identity INFO Basic password has no value. Removing.

1318410178922 Sync.Identity INFO Sync Key has no value. Deleting.

1318410178923 Sync.Identity INFO Basic password being updated.

1318410178923 Sync.Identity INFO Sync Key being updated.

1318410178923 Sync.SyncKeyBundle INFO SyncKeyBundle being created.

1318410178925 Sync.Status DEBUG Status.service: service.client_not_configured => success.status_ok

1318410178925 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok

1318410178925 Sync.Service INFO Logging in user wmf4oydhukh6bju6zfvvkm33qkeg3zuh

1318410178925 Sync.Service DEBUG Finding cluster for user wmf4oydhukh6bju6zfvvkm33qkeg3zuh

1318410179605 Sync.CertListener WARN Invalid HTTPS certificate encountered!

1318410179606 Sync.Service DEBUG Network error on findCluster

1318410179606 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.network

1318410179606 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed

1318410179606 Sync.Service DEBUG verifyLogin failed: null JS Stack trace: Res_get@resource.js:398 < _findCluster@service.js:431 < _setCluster@service.js:464 < @service.js:657 < WrappedNotify@util.js:142 < verifyLogin@service.js:632 < @service.js:905 < WrappedNotify@util.js:142 < WrappedLock@util.js:97 < WrappedCatch@util.js:71 < login@service.js:873 < @setup.js:488 < anonymous@wizard.xml:417 < _fireEvent@wizard.xml:418 < advance@wizard.xml:264 < @wizard.xml:152

1318410179606 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network

1318410179606 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed

1318410179607 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

1318410179607 Sync.SyncScheduler DEBUG Next sync in 86400000 ms.