Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I have a new macbook and downloaded the firefox browser but i can't open the .dmg file. Window pops up saying not recognized.

  • 3 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i cor-el

stevelopez
stevelopez
more options

Setting up my new macbook pro and I went to install the firefox download currently available on the mozilla site and I double-click the firefox .dmg download file and a window pops up and says "The following disk images cannot be opened. Firefox20-1.0.dmg. Reason: not recognized.

Nothing else comes up as an option.

What should I do?

Thanks

Steve

Setting up my new macbook pro and I went to install the firefox download currently available on the mozilla site and I double-click the firefox .dmg download file and a window pops up and says "The following disk images cannot be opened. Firefox20-1.0.dmg. Reason: not recognized. Nothing else comes up as an option. What should I do? Thanks Steve

All Replies (3)

ideato
ideato
more options

Hello stevelopez, try download from : http://www.mozilla.org/en-US/firefox/all/

see also : Install Firefox on Mac


thank you

stevelopez
stevelopez Tompon'ny fanontaniana
more options

Hi,

I downloaded the file following your link, but now firefox doesn't play flash files. It says plugin needed or sometimes there's a black screen where the flash file is located.

However other browsers like Chrome and safari play the files perfectly fine.

What should I do?

Thanks,

Steve

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to delete the pluginreg.dat file in the Firefox Profile Folder and maybe addons.sqlite as well to reset the plugin registry databases.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

See "Re-initializing the plugins database": https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems