Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Unable to watch product review videos on CNET. Preceeding commercial plays, finishes and goes black without launching video. Why?

  • 1 valiny
  • 1 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i cor-el

BenchCut
BenchCut
more options

Unable to view any video on CNET.com other than the preceding commercials of said videos. Product reviews, or the Apple Byte, it doesn't matter.

Unable to view any video on CNET.com other than the preceding commercials of said videos. Product reviews, or the Apple Byte, it doesn't matter.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.