Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I can receive but not send email in Thunderbird although I can send from the webhost site just fine.

  • 3 valiny
  • 6 manana an'ity olana ity
  • 15 views
  • Valiny farany nomen'i user01229325

wvforlife
wvforlife
more options

My webhost is labyrinth.net, my internet provider is comcast, and my email client in Mozilla is Thunderbird. When I go to the labyrinth website, I can both receive and send email. Not the case in Thunderbird - I can only receive it. In my outgoing settings it says I am using mail.comcast.net and this is the error message I am seeing when I try to send: The message could not be sent because connecting to SMTP server MAIL.comcast.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server settings are correct and try again, or contact the server administrator. Both labyrinth and comcast claim it is a Thunderbird issue. Please help.

My webhost is labyrinth.net, my internet provider is comcast, and my email client in Mozilla is Thunderbird. When I go to the labyrinth website, I can both receive and send email. Not the case in Thunderbird - I can only receive it. In my outgoing settings it says I am using mail.comcast.net and this is the error message I am seeing when I try to send: The message could not be sent because connecting to SMTP server MAIL.comcast.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server settings are correct and try again, or contact the server administrator. Both labyrinth and comcast claim it is a Thunderbird issue. Please help.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Have you verified your SMTP server settings?

https://support.mozilla.org/en-US/kb/cannot-send-messages#w_verify-your-smtp-outgoing-email-settings

wvforlife
wvforlife Tompon'ny fanontaniana
more options

Now I am getting the message: An error occurred while sending mail. The mail server responded: 5.1.0 Authentication required. Please verify that your email address is correct in your Mail preferences and try again.

Also now I am being asked to supply a password to receive email, so I cannot even receive email, which was not a problem until now.

user01229325
user01229325
more options

This verifies that your server settings are incorrect. Get a current list of server settings from your provider and check them against what you have in Thunderbird.

You can post your Troubleshooting Info if you need help looking at your present settings.

From the menu select Help-Troubleshooting Information-Copy all to Clipboard

Come back here and paste that info into a reply window.