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Some of my email accounts are not responding since the install of Avast Free for Mac software

chrisdelima
chrisdelima
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Thunderbird manages two email accounts for me...a Gmail and a "@msn.com" account. It does so without problems, until recently when I installed Avast Free for Mac antivirus software.

I have both the most recent versions of Thunderbird for Mac, and Avast Free for Mac software (I check for updates daily)

Since installing Avast, my "@msn.com" email account has stopped working. I can neither send nor receive any emails. When I uninstall Avast, Thunderbird resumes working normally. When I install Avast, only the "@msn.com" account stops working (the Gmail account continues working normally).

I "get" from this description that this is clearly a problem caused by Avast. I am looking to see if anyone knows how to keep the current Avast software in a Mac environment AND have Thunderbirid operate together harmoniously.

Can anyone tell me what I need to do in order to achieve this? Please use common language. I'm not particularly techie. Thanks very much!!

Chris

Thunderbird manages two email accounts for me...a Gmail and a "@msn.com" account. It does so without problems, until recently when I installed Avast Free for Mac antivirus software. I have both the most recent versions of Thunderbird for Mac, and Avast Free for Mac software (I check for updates daily) Since installing Avast, my "@msn.com" email account has stopped working. I can neither send nor receive any emails. When I uninstall Avast, Thunderbird resumes working normally. When I install Avast, only the "@msn.com" account stops working (the Gmail account continues working normally). I "get" from this description that this is clearly a problem caused by Avast. I am looking to see if anyone knows how to keep the current Avast software in a Mac environment AND have Thunderbirid operate together harmoniously. Can anyone tell me what I need to do in order to achieve this? Please use common language. I'm not particularly techie. Thanks very much!! Chris

All Replies (4)

Matt
Matt
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http://www.akruto.com/firewall-configuration/avast-internet-security-firewall-configuration/

chrisdelima
chrisdelima Question owner
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Thanks for trying. Those instructions are for the Windows based version, which contains a firewall.

I have the Mac version which does not contain firewall settings.

Matt
Matt
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well something is blocking connections. Perhaps just get rid of email scanning then

chrisdelima
chrisdelima Question owner
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Thanks. That is a possibility. But I'd like to save that for a last option. Once I start losing functionality of Avast, it's time to consider just using an entirely different anti-virus system.

I appreciate your time and efforts to help! Thanks!