Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I think you have a virus and I cannot find a way to tell you.

  • 2 replies
  • 6 have this problem
  • 1 view
  • Last reply by James

Evelyn_Grevelle
Evelyn_Grevelle
more options

When I open your browser trying to get to Ancestry.com I am getting anywhere from 3 - 20 messages from my NOD32 ESET Security software saying they have blocked these URL and IP addresses. These are two of them:

http://storage.stgbssint.com/42/307/CT3077742/Images/634402886921600000.png at IP address 23.204.244.223

http://storage.stgbssint.com/bankimages/iconsGallery/24/4709660448375221345.png at IP address 23.204.244.223

I also got some of the same messages from this IP address - 23.7.86.129

When I open your browser trying to get to Ancestry.com I am getting anywhere from 3 - 20 messages from my NOD32 ESET Security software saying they have blocked these URL and IP addresses. These are two of them: http://storage.stgbssint.com/42/307/CT3077742/Images/634402886921600000.png at IP address 23.204.244.223 http://storage.stgbssint.com/bankimages/iconsGallery/24/4709660448375221345.png at IP address 23.204.244.223 I also got some of the same messages from this IP address - 23.7.86.129

Chosen solution

No version of Firefox for any OS from www.mozilla.org has been proven to come with any form of viruses, malware or bundled with anything. Firefox is functionally become one of the increasingly fewer free applications that is clean and not bundled with anything.

With the exception of a locale contributed build over ten years ago as it was not until Firefox 1.0 that it was the first Firefox Release to have other languages besides en-US.

Read this answer in context 👍 1

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

In case one of your extensions is in trying to retrieve those images, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

James
James
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

No version of Firefox for any OS from www.mozilla.org has been proven to come with any form of viruses, malware or bundled with anything. Firefox is functionally become one of the increasingly fewer free applications that is clean and not bundled with anything.

With the exception of a locale contributed build over ten years ago as it was not until Firefox 1.0 that it was the first Firefox Release to have other languages besides en-US.

Modified by James