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Firefox 30.00 did not freeze up but Firefox 31.00 does freeze up even thought I have re-installed it twice - why is that?

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  • Last reply by guigs

dhamildogg
dhamildogg
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I had Firefox 30.00 installed on my current computer (Windows 8.1 - patches up to date) and it worked fine.

I installed Firefox 31.00 on my current computer (Windows 8.1 - patches up to date) and the Firefox tabs keep freezing. I can click on the X on the right side of the tab but it doesn't close the tab.

My whole system and internet connection are the same as when I had Firefox 30.00 installed. Why is Firefox 31.00 freezing?

Thanks,

Dick Hamilton

I had Firefox 30.00 installed on my current computer (Windows 8.1 - patches up to date) and it worked fine. I installed Firefox 31.00 on my current computer (Windows 8.1 - patches up to date) and the Firefox tabs keep freezing. I can click on the X on the right side of the tab but it doesn't close the tab. My whole system and internet connection are the same as when I had Firefox 30.00 installed. Why is Firefox 31.00 freezing? Thanks, Dick Hamilton

All Replies (1)

guigs
guigs
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Hi Hamilton, I do not know why Firefox hangs on your computer when reinstalling version 31 twice. However I would be happy to help troubleshoot in order to find out.

Please first try safe mode to see if this being caused by an interaction when an add on: Diagnose Firefox issues using Troubleshoot Mode

Next: Firefox hangs or is not responding - How to fix