We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

upgraded ops and hard drive and lost all my folders in thunderbird. How do I retrieve them?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

more options

I was using windows xp and my computer was hacked so I had to get a new hard drive and I also upgraded to windows 7. After installing thunderbird I noticed that all of my folders were missing. I had folders specifically for emails from my bank, certain cites that included my passwords for those accounts, utility payment records and on and on. Now I can't even find where to make a personal folder for all of my new e-mails that I need to keep. I really want to retrieve my old folders and incorporate them into my thunderbird that I currently have downloaded on this new system.

I was using windows xp and my computer was hacked so I had to get a new hard drive and I also upgraded to windows 7. After installing thunderbird I noticed that all of my folders were missing. I had folders specifically for emails from my bank, certain cites that included my passwords for those accounts, utility payment records and on and on. Now I can't even find where to make a personal folder for all of my new e-mails that I need to keep. I really want to retrieve my old folders and incorporate them into my thunderbird that I currently have downloaded on this new system.

All Replies (1)

more options

Your folders are on your old hard drive is my guess.Did you copy any of your data over when you got the new drive?