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Firefox does not support functionality on the new CIBC.com banking site

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  • Last reply by cor-el

Hedonics
Hedonics
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While firefox has always allowed full functionality of the financial data within the CIBC.com banking website, as of a recent CIBC site modification which they state allows more options and a simpler layout. With these changes, Firefox alone no longer allows certain data sorting and filtering within the site. A CIBC rep, being less than helpful has suggested simply using Chrome, IE, etc. rather than Firefox. Although I see this as their issue, they flatly state that it is not. Please advise with any suggestions.

While firefox has always allowed full functionality of the financial data within the CIBC.com banking website, as of a recent CIBC site modification which they state allows more options and a simpler layout. With these changes, Firefox alone no longer allows certain data sorting and filtering within the site. A CIBC rep, being less than helpful has suggested simply using Chrome, IE, etc. rather than Firefox. Although I see this as their issue, they flatly state that it is not. Please advise with any suggestions.

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cor-el
cor-el
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  • Top 10 Contributor
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Do you see any specific errors in the Web Console (Firefox/Tools > Web Developer) that have to do with your issue?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window