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When I wish to reply to an email it fails to send.

  • 23 replies
  • 5 have this problem
  • 1 view
  • Last reply by Yaza

Yaza
Yaza
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When I want to reply to an email I press the reply button, type in my reply at the top of the email and them press the send button. The reply attempts to send but does not get through. Message says unable to complete

When I want to reply to an email I press the reply button, type in my reply at the top of the email and them press the send button. The reply attempts to send but does not get through. Message says unable to complete

All Replies (3)

bobj2361
bobj2361
more options

This POP3 server does not seem to support encrypted passwords. If you just set up this account, please try changing to 'Normal password' as the 'Authentication method' in the 'Account Settings | Server settings'. If it used to work and now suddenly fails, please contact your email administrator or provider.

bobj2361
bobj2361
more options

I have this problem. It says: This POP3 server does not seem to support encrypted passwords. If you just set up this account, please try changing to 'Normal password' as the 'Authentication method' in the 'Account Settings | Server settings'. If it used to work and now suddenly fails, please contact your email administrator or provider.

I can't send with any of emails. Troubleshooting shows 

 Application Basics

   Name: Thunderbird
   Version: 31.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20141127140543
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:587, trySTARTTLS, passwordEncrypted, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) pop.asia.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true
     OUTGOING: smtpout.asia.secureserver.net:465, SSL, passwordCleartext, false

   account6:
     INCOMING: account6, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true

   account12:
     INCOMING: account12, , (pop3) inbound.att.net:995, SSL, passwordCleartext
     OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
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     font.name.monospace.x-cyrillic: Consolas
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     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Arial
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
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     font.size.fixed.x-western: 16
     font.size.variable.el: 17
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     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1365969009
     mailnews.database.global.datastore.id: 8caabaa3-8ef8-4a74-9a33-b90651c4a41
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1417910465
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.npcontentblocker: 0
     plugin.state.npdeployjava: 0
     plugin.state.npgoogleupdate: 0
     plugin.state.npintelwebapiipt: 0
     plugin.state.npintelwebapiupdater: 0
     plugin.state.npmotive: 0
     plugin.state.npmotiverequest: 0
     plugin.state.nponlinebanking: 0
     plugin.state.npspwrap: 0
     plugin.state.npvkplugin: 0
     plugin.state.npwlpg: 0
     print.print_printer: HP Officejet 4500 G510g-m
     print.printer_HP_Officejet_4500_G510g-m.print_bgcolor: false
     print.printer_HP_Officejet_4500_G510g-m.print_bgimages: false
     print.printer_HP_Officejet_4500_G510g-m.print_command:
     print.printer_HP_Officejet_4500_G510g-m.print_downloadfonts: false
     print.printer_HP_Officejet_4500_G510g-m.print_edge_bottom: 0
     print.printer_HP_Officejet_4500_G510g-m.print_edge_left: 0
     print.printer_HP_Officejet_4500_G510g-m.print_edge_right: 0
     print.printer_HP_Officejet_4500_G510g-m.print_edge_top: 0
     print.printer_HP_Officejet_4500_G510g-m.print_evenpages: true
     print.printer_HP_Officejet_4500_G510g-m.print_footercenter:
     print.printer_HP_Officejet_4500_G510g-m.print_footerleft: &PT
     print.printer_HP_Officejet_4500_G510g-m.print_footerright: &D
     print.printer_HP_Officejet_4500_G510g-m.print_headercenter:
     print.printer_HP_Officejet_4500_G510g-m.print_headerleft: &T
     print.printer_HP_Officejet_4500_G510g-m.print_headerright: &U
     print.printer_HP_Officejet_4500_G510g-m.print_in_color: true
     print.printer_HP_Officejet_4500_G510g-m.print_margin_bottom: 0.5
     print.printer_HP_Officejet_4500_G510g-m.print_margin_left: 0.5
     print.printer_HP_Officejet_4500_G510g-m.print_margin_right: 0.5
     print.printer_HP_Officejet_4500_G510g-m.print_margin_top: 0.5
     print.printer_HP_Officejet_4500_G510g-m.print_oddpages: true
     print.printer_HP_Officejet_4500_G510g-m.print_orientation: 0
     print.printer_HP_Officejet_4500_G510g-m.print_pagedelay: 500
     print.printer_HP_Officejet_4500_G510g-m.print_paper_data: 1
     print.printer_HP_Officejet_4500_G510g-m.print_paper_height: 11.00
     print.printer_HP_Officejet_4500_G510g-m.print_paper_size_type: 0
     print.printer_HP_Officejet_4500_G510g-m.print_paper_size_unit: 0
     print.printer_HP_Officejet_4500_G510g-m.print_paper_width: 8.50
     print.printer_HP_Officejet_4500_G510g-m.print_reversed: false
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     print.printer_HP_Officejet_4500_G510g-m.print_shrink_to_fit: true
     print.printer_HP_Officejet_4500_G510g-m.print_to_file: false
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     print.printer_HP_Officejet_4500_G510g-m.print_unwriteable_margin_left: 0
     print.printer_HP_Officejet_4500_G510g-m.print_unwriteable_margin_right: 0
     print.printer_HP_Officejet_4500_G510g-m.print_unwriteable_margin_top: 0
     privacy.sanitize.timeSpan: 0

 Graphics

     Adapter Description: Intel(R) HD Graphics 4000
     Vendor ID: 0x8086
     Device ID: 0x0166
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3958
     Driver Date: 9-30-2014
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.3.9600.17415)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 3/3 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
Yaza
Yaza Question owner
more options

bobj2361

Have previously tried your fix but it did not work.

My other two email addresses work fine. There is only the one that does not send emails. All the settings on all the email addresses are exactly the same, spelling, dots etc. But there is one that just won't send emails.

It is an account that has been working fine for some time and I have just found the problem.

My email provider has checked all settings and found no problem.

I would like to find the problem but if not I will just delete the problem email address some time in the future.


Thanks for your help

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