Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox does not load 1/2 the time and in order to open it I have to reboot my computer. Please help, I do not want to use Bing or IE.

  • 2 replies
  • 3 have this problem
  • 13 views
  • Last reply by FredMcD

tazandq
tazandq
more options

When I click on Firefox to open the browser window nearly 1/2 of the time it never opens. It shows that it is trying to open and then it does not. No matter how many times I click on it it will not open unless I reboot my computer.

When I click on Firefox to open the browser window nearly 1/2 of the time it never opens. It shows that it is trying to open and then it does not. No matter how many times I click on it it will not open unless I reboot my computer.

All Replies (2)

Old Jim
Old Jim
more options

tazandq said

When I click on Firefox to open the browser window nearly 1/2 of the time it never opens. It shows that it is trying to open and then it does not. No matter how many times I click on it it will not open unless I reboot my computer.

I am experiencing the same issue running 35.0.1 on XP but it is more like 20% of the time. Task Manager shows firefox.exe using about 100,000K memory but the application is frozen and never show on screen. I end the firefox.exe process and start it again. Once in a while it takes more than one try.

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Check for crash reports;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.