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I frequently get an error when going to a web site

  • 5 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

ellaryk
ellaryk
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I often get this error when going to a web site: "An error occurred while processing your request.

Reference #97.5fee32b8.1432496408.1f81a70"

Is this coming from Firefox or is there some Malware doing this? I don't get this using IE.

I'm using version 38.0.1 of Firefox.

I often get this error when going to a web site: "An error occurred while processing your request. Reference #97.5fee32b8.1432496408.1f81a70" Is this coming from Firefox or is there some Malware doing this? I don't get this using IE. I'm using version 38.0.1 of Firefox.

All Replies (5)

ideato
ideato
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Hello ellaryk, are you using a proxy server ?

thanks

ellaryk
ellaryk Question owner
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Comcast is my ISP

ellaryk
ellaryk Question owner
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Direct connect, not through a proxy server.

FredMcD
FredMcD
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Please post a public link so we can check it out.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window