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I have two gmail accounts with forgotten passwords, now i cannot get into Thunderbird because the second window blocks the first one

  • 3 replies
  • 1 has this problem
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  • Last reply by YnotR

YnotR
YnotR
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I am (suddenly) having trouble getting into Thunderbird. I have several email accounts, two of which are gmail accounts which belong to my kids. They have changed their passwords and I no longer know them. On starting Thunderbird, it opens a small window telling me that it cannot connect and asking me if I want to retry, change password, or cancel. Before I can klick anything, a second (identical) window pops up and blocks out the first one. If I try to click on it then it goes grey and I get the "spinning wheel of death" - followed by a mandatory ALT-F4.

If by some miracle I am fast enough to click on cancel in the first window before the second one appears, I CAN then get rid of the second window too - but then any attempt to reload mail, or delete the offending acccount is met with another spinning wheel of death. I even tried deleting the accounts via Explorer from the IMapMail directory. But they came back again.

Help!

I am (suddenly) having trouble getting into Thunderbird. I have several email accounts, two of which are gmail accounts which belong to my kids. They have changed their passwords and I no longer know them. On starting Thunderbird, it opens a small window telling me that it cannot connect and asking me if I want to retry, change password, or cancel. Before I can klick anything, a second (identical) window pops up and blocks out the first one. If I try to click on it then it goes grey and I get the "spinning wheel of death" - followed by a mandatory ALT-F4. If by some miracle I am fast enough to click on cancel in the first window before the second one appears, I CAN then get rid of the second window too - but then any attempt to reload mail, or delete the offending acccount is met with another spinning wheel of death. I even tried deleting the accounts via Explorer from the IMapMail directory. But they came back again. Help!

All Replies (3)

user01229325
user01229325
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Why not go to the gmail site and sort out your password issue?

YnotR
YnotR Question owner
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Airmail said

Why not go to the gmail site and sort out your password issue?

Because, even if I could get into Thunderbird to answer a reset mail from gmail (or go via my mobile) I cannot change the password(s) that Thunderbird is trying to use to access the account(s)...

YnotR
YnotR Question owner
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Please! Can someone tell me how I can delete selected email accounts WITHOUT opening Thunderbird? At the moment I cannot open it and its driving me nuts.