Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird has become unbearably slow

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by Wayne Mery

pacsl
pacsl
more options

Thunderbird is suddenly running at least 20 times slower than it should. All my other programs work fine including Firefox. Version 38.1.0, Windows 8.

Thunderbird is suddenly running at least 20 times slower than it should. All my other programs work fine including Firefox. Version 38.1.0, Windows 8.

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Then, still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away? Please reply to let us know results.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

When you get a chance, please let us know what's up