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Firefox cause BSOD on Windows 10 (DirectX related? guessed from BSOD code)

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by Iaolia456

Iaolia456
Iaolia456
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Hello guys.

As the title say. I recently upgrade my MSI laptop to Windows 10 (not clean install, just directly upgrade) and I think Firefox is not quite like what I have done. I used to watch Youtube video everyday at HD (1080p / 720p @ 60fps) and it fine in Windows 8.1 but not in 10. So far there are 2 BSOD occurred when watching a Youtube video and another one when I just launch Firefox (while Chorme is loading a webpage at the time I launch Firefox)!

I'm pretty sure that these BSOD have something to do with Firefox because since I switched to Chrome there is still no BSOD yet. I watched about 5-6 hours of video now (the BSOD will strike around every 20 mins to 1 hour of video cumulative length, and yes, it's random).

For the driver part, all VGA drivers (both Nvidia and Intel) are up to date. Windows update is turn on. Use Windows Defender as antivirus.

Here's a BSOD detailed from WhoCrashed. http://pastebin.com/NenN2zsh

Please tell me if you need more info (like something from dxdiag, cpuz, gpuz)

Hello guys. As the title say. I recently upgrade my MSI laptop to Windows 10 (not clean install, just directly upgrade) and I think Firefox is not quite like what I have done. I used to watch Youtube video everyday at HD (1080p / 720p @ 60fps) and it fine in Windows 8.1 but not in 10. So far there are 2 BSOD occurred when watching a Youtube video and another one when I just launch Firefox (while Chorme is loading a webpage at the time I launch Firefox)! I'm pretty sure that these BSOD have something to do with Firefox because since I switched to Chrome there is still no BSOD yet. I watched about 5-6 hours of video now (the BSOD will strike around every 20 mins to 1 hour of video cumulative length, and yes, it's random). For the driver part, all VGA drivers (both Nvidia and Intel) are up to date. Windows update is turn on. Use Windows Defender as antivirus. Here's a BSOD detailed from WhoCrashed. http://pastebin.com/NenN2zsh Please tell me if you need more info (like something from dxdiag, cpuz, gpuz)

All Replies (2)

user633449
user633449
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Firefox itself can not cause a blue screen (it is a user space application, not a kernel space app). However, software that is kernel space (drivers, firewalls, etc.) and have hooks into Firefox can crash, and if they hook into Firefox differently than into other programs, that could be why you aren't seeing the blue screen with other applications. This means that your troubleshooting will have to be figuring out what caused the crash, and diagnosing that, rather than Firefox.

Iaolia456
Iaolia456 Question owner
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Thanks for the reply. So if it's not Firefox then that's good since I will have fewer component to test. My best guess is to be a Intel VGA driver. I already contact MSI support before posting this and they tell me to use driver that come with Windows update (or even revert back to Win 8.1 driver).

I will post the update as soon as I find something new. Hope changing the driver version will help.