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firefox wont open, the crash reporter keeps popping up, even after re-installing

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by peterhw

terrylo
terrylo
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since crashing with open tabs, each time I press Firefox to open the crash reporter pops up and it will not open. I have tried safe mode and the same happened, and I have removed Firefox and re-installed and it still won't open

since crashing with open tabs, each time I press Firefox to open the crash reporter pops up and it will not open. I have tried safe mode and the same happened, and I have removed Firefox and re-installed and it still won't open

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

terrylo
terrylo Question owner
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bp-6d60e4e2-a837-4a2e-a345-f27e62151207 bp-465a7668-e85b-4ff6-a127-4c1472151207 bp-2834c374-64b6-4232-bb04-374722151207 bp-32e56a45-862c-49ad-8c4f-55f892151207 bp-59aa78c8-9c8b-4232-8783-c7be82151207

peterhw
peterhw
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terrylo said

since crashing with open tabs, each time I press Firefox to open the crash reporter pops up and it will not open. I have tried safe mode and the same happened, and I have removed Firefox and re-installed and it still won't open

I am having to use IE or Edge and not liking it !

I have done the same - Click Firefox ICON, immediately goes to Crash Reporter , then after several tries QUIT. Have uninstalled and installed Crash ID: bp-39783512-d535-4f75-8287-9f0a12160402 Crash ID: bp-7c811505-ab24-410a-b35e-1e6f22160402 Crash ID: bp-b94f4cb6-4eab-47c4-9d4a-9dc232160402 Crash ID: bp-d52eb4bd-33f1-42b7-9e55-ae7e42160402 Crash ID: bp-d0395849-c70f-48aa-acdf-a801e2160402

Modified by peterhw