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Why does the master password request open when I open the browser?

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  • 1 has this problem
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  • Last reply by cor-el

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When I start Firefox and my Google home page opens, the popup for my master password opens. What can i do to prevent that event?

When I start Firefox and my Google home page opens, the popup for my master password opens. What can i do to prevent that event?

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Are you using Sync to sync data to other devices?

The Sync version in current Firefox releases (34+) uses the password manager to store the name (e-mail) and password to be used to connect to the Sync server.

Firefox will also ask for the master password if you open a web page with a login field and you have saved a name and password in the Password Manager