Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Tesco Online store-Shopping list disappears after a few seconds. Ok with Firefox previously.Ok on Internet Explorer

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Scribe

ASH25
ASH25
more options

I have problem with my TESCO Online shopping account opening in Firefox.

After opening an order to update it the shopping list appears on righthand side for a few seconds and then disappears. I attempted to add another item but nothing appeared to happen. Rang Tesco's help line and they suggested trying Microsoft Internet Explorer. Did this and everything was ok - shopping list remained on screen and the item I had tried to add in Firefox was there when the list opened.

I have used Firefox previously to create a Tesco order with no problems.

Thx in advance for any help/suggestions.

I have problem with my TESCO Online shopping account opening in Firefox. After opening an order to update it the shopping list appears on righthand side for a few seconds and then disappears. I attempted to add another item but nothing appeared to happen. Rang Tesco's help line and they suggested trying Microsoft Internet Explorer. Did this and everything was ok - shopping list remained on screen and the item I had tried to add in Firefox was there when the list opened. I have used Firefox previously to create a Tesco order with no problems. Thx in advance for any help/suggestions.

Chosen solution

Hi, try disabling Avast SafePrice (Ctrl+Shift+A) > Extensions.

If that doesn't help, delete all references to Tesco, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site again.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Read this answer in context 👍 0

All Replies (1)

Scribe
Scribe
more options

Chosen Solution

Hi, try disabling Avast SafePrice (Ctrl+Shift+A) > Extensions.

If that doesn't help, delete all references to Tesco, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site again.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.