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I can't access mozilla add-ons

  • 7 replies
  • 1 has this problem
  • 1 view
  • Last reply by Samuel

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When I click on find add-ons firefox keeps loading and loading and the page is never loaded. All the add-ons and plugins can't be updated because firefox cannot connect to add-on site.

When I click on find add-ons firefox keeps loading and loading and the page is never loaded. All the add-ons and plugins can't be updated because firefox cannot connect to add-on site.
Attached screenshots

All Replies (7)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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The safe mode didnt solve the problem

So here is the information Programinfo


Navn: Firefox Version: 44.0.2 Build-ID: 20160210153822 Opdateringskanal: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Multiproces-vinduer: 0/1 (standard: false) Fejlsikret tilstand: true

Fejlrapporter for de seneste 3 døgn


Rapport-ID: bp-e7835277-0200-4ac8-a0d2-1da8b2160212 Sendt: 14 timer siden

Alle fejlrapporter

Udvidelser


Navn: Adblock Plus Version: 2.6.13 Aktiveret: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Navn: ClipConverter Version: 1.5.2 Aktiveret: false ID: clipconverter@clipconverter.cc

Navn: FootieFox Version: 2.1.26 Aktiveret: false ID: {9fb7d178-155a-4318-9173-1a8eaaea7fe4}

Navn: Greasemonkey Version: 3.6 Aktiveret: false ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Navn: The Addon Bar (restored) Version: 3.2.1-signed Aktiveret: false ID: the-addon-bar@GeekInTraining-GiT

Grafik


Adapter-beskrivelse: Intel(R) HD Graphics 4600 Adapter-beskrivelse (GPU #2): NVIDIA GeForce GT 750M Adapter-drivere: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter-drivere (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter-RAM: Unknown Adapter-RAM (GPU #2): 4095 Asynkron panorering/zoom: ingen DirectWrite aktiveret: false (10.0.10586.0) Driver-dato: 8-4-2015 Driver-dato (GPU #2): 7-13-2015 Driver-version: 10.18.15.4248 Driver-version (GPU #2): 10.18.13.5354 Enhedsidentifikation: 0x0416 Enhedsidentifikation (GPU #2): 0x0fe4 GPU #2 aktiv: false Producentidentifikation: 0x8086 Producentidentifikation (GPU #2): 0x10de Subsys-identifikation: 07811025 Subsys-identifikation (GPU #2): 07811025 Understøtter H264-afkodning i hardware: No; Hardware video decoding disabled or blacklisted Vinduer med GPU-grafikacceleration: 0/1 Basic (OMTC) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Vigtige ændrede indstillinger


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160210153822 browser.startup.homepage: https://www.google.dk/?gws_rd=ssl browser.startup.homepage_override.buildID: 20160210153822 browser.startup.homepage_override.mstone: 44.0.2 browser.tabs.remote.disabled-for-a11y: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0.2 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 44.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0416 gfx.crash-guard.d3d11layers.driverVersion: 10.18.15.4248 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0416 gfx.driver-init.driverVersion: 10.18.15.4248 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 javascript.options.strict: true media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1453917624 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1453917633 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160210153822 media.gmp-manager.lastCheck: 1455262272 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\Samuel\AppData\Local\Temp/ media.webrtc.debug.log_file: C:\Users\Samuel\AppData\Local\Temp/WebRTC.log network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1455279228 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_bgcolor: false print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_bgimages: false print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_colorspace: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_command: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_downloadfonts: false print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_duplex: 1515870810 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_edge_bottom: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_edge_left: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_edge_right: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_edge_top: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_evenpages: true print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_footercenter: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_footerleft: &PT print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_footerright: &D print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_headercenter: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_headerleft: &T print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_headerright: &U print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_in_color: true print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_margin_bottom: 0.5 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_margin_left: 0.5 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_margin_right: 0.5 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_margin_top: 0.5 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_oddpages: true print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_orientation: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_page_delay: 50 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_data: 9 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_height: 11,00 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_name: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_size_type: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_size_unit: 1 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_width: 8,50 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_plex_name: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_resolution: 1515870810 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_resolution_name: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_reversed: false print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_scaling: 1,00 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_shrink_to_fit: true print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_to_file: false print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_unwriteable_margin_bottom: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_unwriteable_margin_left: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_unwriteable_margin_right: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_unwriteable_margin_top: 0

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All the text couldnt be in one reply so here is the last:

print.printer_Brother_DCP-1510_series.print_bgcolor: false print.printer_Brother_DCP-1510_series.print_bgimages: false print.printer_Brother_DCP-1510_series.print_colorspace: print.printer_Brother_DCP-1510_series.print_command: print.printer_Brother_DCP-1510_series.print_downloadfonts: false print.printer_Brother_DCP-1510_series.print_duplex: 1515870810 print.printer_Brother_DCP-1510_series.print_edge_bottom: 0 print.printer_Brother_DCP-1510_series.print_edge_left: 0 print.printer_Brother_DCP-1510_series.print_edge_right: 0 print.printer_Brother_DCP-1510_series.print_edge_top: 0 print.printer_Brother_DCP-1510_series.print_evenpages: true print.printer_Brother_DCP-1510_series.print_footercenter: print.printer_Brother_DCP-1510_series.print_footerleft: &PT print.printer_Brother_DCP-1510_series.print_footerright: &D print.printer_Brother_DCP-1510_series.print_headercenter: print.printer_Brother_DCP-1510_series.print_headerleft: &T print.printer_Brother_DCP-1510_series.print_headerright: &U print.printer_Brother_DCP-1510_series.print_in_color: true print.printer_Brother_DCP-1510_series.print_margin_bottom: 0.5 print.printer_Brother_DCP-1510_series.print_margin_left: 0.5 print.printer_Brother_DCP-1510_series.print_margin_right: 0.5 print.printer_Brother_DCP-1510_series.print_margin_top: 0.5 print.printer_Brother_DCP-1510_series.print_oddpages: true print.printer_Brother_DCP-1510_series.print_orientation: 0 print.printer_Brother_DCP-1510_series.print_page_delay: 50 print.printer_Brother_DCP-1510_series.print_paper_data: 9 print.printer_Brother_DCP-1510_series.print_paper_height: 11,00 print.printer_Brother_DCP-1510_

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bp-e7835277-0200-4ac8-a0d2-1da8b2160212

Signature mozilla::plugins::AssertPluginThread

Process Type plugin Java(TM) Platform SE 8 U65

npjp2.dll = Java(TM) Plug-in

jvm.dll = Java HotSpot(TM) = Java(TM) 2 Platform Standard

This is for Sumo's Related Bugs 1222229 RESOLVED DUPLICATE crash in mozilla::plugins::AssertPluginThread

1222036 RESOLVED INVALID Firefox 42 causes Java to crash - when applet requests permission


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 73 Release Date February 5, 2016 http://java.com/en/download/manual.jsp

https://java.com/en/download/help/ Java Help Center


https://support.mozilla.org/en-US/kb/update-firefox-latest-version 44.0.2

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I already have the latest java update as you can see on the image and I have also the latest firefox update.

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Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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Starting the computer in safe mode didnt solve the problem