We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Windows 10 connection was reset when searching

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by ideato

Rambo2016
Rambo2016
more options

When searching example test, I always get message Connection reset. If I pick an item from the favorites bar it works fine. Sometime I also get connection reset with about:blank in the search area Everything works with other browsers

When searching example test, I always get message Connection reset. If I pick an item from the favorites bar it works fine. Sometime I also get connection reset with about:blank in the search area Everything works with other browsers

Chosen solution

Hello, any luck if you clear both cookies and the cache ?

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Read this answer in context 👍 1

All Replies (1)

ideato
ideato
more options

Chosen Solution

Hello, any luck if you clear both cookies and the cache ?

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.