I have two computers, and I can't get one of them to accept a new password even though it did one time.
Does it matter if the two computers have different IPs ?Is there a way to get a PERSON at Firefox to help? The help number I found on the internet does not work.
All Replies (3)
Make sure that you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).
- Tools > Options > Privacy > Firefox will: "Use custom settings for history"
- Deselect: [ ] "Always use Private Browsing mode"
Note that Mozilla doesn't have support for Firefox by phone and you may put yourself at risk if you dial a number found on internet.
I had these selected as you recommended. I 'did not have' always use private browsing mode selected. Thanks for the info about the phone.
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions in "Tools > Page Info > Permissions"
- https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove the Cookies" from websites that cause problems.
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"