Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I click on refresh it does not respond

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

walter57
walter57
more options

Need to refresh to fix many problems but when I click on refresh nothing happens

Need to refresh to fix many problems but when I click on refresh nothing happens

Chosen solution

There is another way to start a Refresh:

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can use either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear with the options to "Start in Safe Mode" -- a useful testing tool that you might try if you haven't already seen whether that helps with your issues -- and Refresh

Does that button work?

Read this answer in context 👍 1

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

There is another way to start a Refresh:

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can use either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear with the options to "Start in Safe Mode" -- a useful testing tool that you might try if you haven't already seen whether that helps with your issues -- and Refresh

Does that button work?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you give more details about the issues you encounter in Firefox?