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The Preferences links aren't active

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by busy1

busy1
busy1
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When I click on "Preferences", the General page opens in a new tab, but the links aren't active. I can't even change anything on the General page. Help!

When I click on "Preferences", the General page opens in a new tab, but the links aren't active. I can't even change anything on the General page. Help!

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
busy1
busy1 Question owner
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Thank you, cor-el!