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Does Crash Reporter automatically appear when FF crashes?

  • 11 replies
  • 3 have this problem
  • 1 view
  • Last reply by paulri

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I recently was given a message by FF Nightly a few days ago, saying that there were 3 crashes that had not been submitted. I immediately clicked on the option to submit them. I then went into about:crashes and lo and behold, saw those three crashes at the top. The fact is, I had no idea that FF had crashed those times. I thought every time FF crashed, I got the FF crash reporter to pop up and ask if I wanted to submit a crash. Of course I do submit the report; its just that I don't recall seeing the FF crash reporter appear and ask if I wanted to submit the reports. I could understand my missing one of these instances b/c I was too busy/distracted, but not 3.

Does FF open up the crash reporter automatically every time FF crashes? Is there an about:config setting where I can get it to do this? I really would like to send MoCo my browser feedback (the only reason why I'm on Nightly), but I just don't check about:crashes all that often, so I wouldn't know if there is a report to send.

I recently was given a message by FF Nightly a few days ago, saying that there were 3 crashes that had not been submitted. I immediately clicked on the option to submit them. I then went into about:crashes and lo and behold, saw those three crashes at the top. The fact is, I had no idea that FF had crashed those times. I thought every time FF crashed, I got the FF crash reporter to pop up and ask if I wanted to submit a crash. Of course I do submit the report; its just that I don't recall seeing the FF crash reporter appear and ask if I wanted to submit the reports. I could understand my missing one of these instances b/c I was too busy/distracted, but not 3. Does FF open up the crash reporter automatically every time FF crashes? Is there an about:config setting where I can get it to do this? I really would like to send MoCo my browser feedback (the only reason why I'm on Nightly), but I just don't check about:crashes all that often, so I wouldn't know if there is a report to send.

Chosen solution

If you suspect a crash or hang on exit, but you do not get the crash reporter then try yo restart Firefox and check the about:crashes page to see if there are pending crashes. Older Firefox versions could also crash (hang on exit) if you used "Clear history when Firefox closes" to clear the history.

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All Replies (11)

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Firefox should give you the option to file the crash report. But sometimes, it doesn't.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29


Some of your crash reports weren’t sent to the Mozilla Servers.

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724c9dde-061f-4fa1-8b39-9e0885ed0f98 29 Apr 2016 3:17 AM 0d817323-d52d-4ede-a252-4fb72efccce9 08 Apr 2016 7:37 AM cf3f564a-2c40-482b-937d-a26bae5af963 29 Mar 2016 9:59 PM 0ffc331a-7df3-4afb-b1ca-de8a488810b5 24 Mar 2016 6:12 AM

Did you want me to open them up and then hit Ctrl+A, or is the above info what you wanted?

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In that case, is there an about:config setting I can modify, so that FF lets me know within 24 or 12 hours, if there is an unsubmitted crash report?

I am on Nightly as a response to Nicholas Nethercote's recent blog post askign for more Nightly users. A point he made was that crash reports on Nightly are helpful because it gives FF devs much less info to have to wade through (than looking at resolving a bug in FDE, which has had weeks and weeks of crash reports to be interpreted).

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FredMcD said

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

paulri said

is there an about:config setting I can modify, so that FF lets me know

Not at this time, but a bug report was filed on this issue.

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OK thanks for your help here. I just put a bookmark to about:crashes on my toolbar, so I can remember to view that page every so often.

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FredMcD said

The crash report is several pages of data. We need the report numbers to see the whole report.
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79596aa9-db21-44ab-93e2-f3eae2160603

0324d632-11b0-4f07-8861-db8d12160604
0625cc4d-38af-4e1f-ad7e-ae4172160604

810cd9fd-9fba-4b33-9ee8-214042160604


Are these the numbers you want?

At any rate, as soon as I clicked on the links in my about:crashes page, when I would go back to view another one, the previous one then had bp at the beginning, so you might find that they in fact have been reported/submitted.

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The crash reports are from alpha 2 developer edition versions (release channel: aurora) and not from the Nightly build and are also not recent.

  • Firefox 48.0a2 Crash Report [@ IPCError-browser | ShutDownKill ]
  • Firefox 47.0a2 Crash Report [@ mozilla::net::HttpAsyncAborter<T>::HandleAsyncAbort ]
  • Firefox 47.0a2 Crash Report [@ IPCError-browser | ShutDownKill ]
  • Firefox 47.0a2 Crash Report [@ mozilla::net::InterceptStreamListener::Cleanup ]

The reports may not have been send if you hadn't (re)started Firefox when a crash occurred.

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cor-el said

The reports may not have been send if you hadn't (re)started Firefox when a crash occurred.

Yeah, I was on FDE before. Fred asked for the reports so I submitted them.

OK--so you are saying that if I restart FF after a crash, FF will be more likely to send a report?

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Chosen Solution

If you suspect a crash or hang on exit, but you do not get the crash reporter then try yo restart Firefox and check the about:crashes page to see if there are pending crashes. Older Firefox versions could also crash (hang on exit) if you used "Clear history when Firefox closes" to clear the history.

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OK thanks.