Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Fresh Install of Firefox did not help my constant hanging problem

  • 4 replies
  • 4 have this problem
  • 1 view
  • Last reply by jimsjm

jimsjm
jimsjm
more options

I have installed a Fresh Copy of Firefox and it still constantly hangs when accessing sites. Especially Amazon. I tried using Opera and do not have this problem. I also tried the developer version of Firefox and it does the same thing. I have had my line checked, speed checked. Everything is perfect from IP. (very fast connection 239mbps) Running Windows 10 with all updates. I do have a lot of bookmarks, however I don't think that is the issue. When I turn the sync off, the problem persists. My other computer is doing the same thing with Firefox, (also running windows 10) Could it be something with Windows 10? Firefox at this point is very unusable. It is my favorite browser and I would like to continue to use it.

I have installed a Fresh Copy of Firefox and it still constantly hangs when accessing sites. Especially Amazon. I tried using Opera and do not have this problem. I also tried the developer version of Firefox and it does the same thing. I have had my line checked, speed checked. Everything is perfect from IP. (very fast connection 239mbps) Running Windows 10 with all updates. I do have a lot of bookmarks, however I don't think that is the issue. When I turn the sync off, the problem persists. My other computer is doing the same thing with Firefox, (also running windows 10) Could it be something with Windows 10? Firefox at this point is very unusable. It is my favorite browser and I would like to continue to use it.

All Replies (4)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 22.0 r0 Shockwave Flash 21.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 22.0.0.209 Flash Player (Linux) Version 11.2.202.632

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download for Windows.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download for Windows.

Modified by James

jimsjm
jimsjm Question owner
more options

I uninstalled flash and reinstalled other software for the flash plugin. I restarted and still having the hanging problem. However when in Firefox safe mode, everything works quickly, no hanging.

the-edmeister
the-edmeister
  • Moderator
more options

Try a new Profile. https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Do not remove the current Profile.

See how Firefox works with the fresh, new Profile.

jimsjm
jimsjm Question owner
more options

Thank you all for helping. Making a new profile seems to help a lot with the speed. So far so good. When I run a speed test from: http://speedtest.dslreports.com/ I always get an F grade for Bufferbloat (excess ping over idle) quality and speed are grade A. Not sure if this is also part of the problem. Time Warner Management have been out to check my lines and they can not find anything wrong.