Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

update wont install

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by James

more options

update is downloaded but will not install, showing alert at top of page to switch to basic site or install update, will not go away after multiple downloads

update is downloaded but will not install, showing alert at top of page to switch to basic site or install update, will not go away after multiple downloads

All Replies (4)

more options

You say you have Firefox 48.0 yet your Firefox useragent in your More System Details displays as Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:24.0) Gecko/20100101 Firefox/24.0

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

more options

Also since you have Mac OSX 10.8 and not 10.9 or newer see https://support.mozilla.org/en-US/kb/firefox-osx for future.

more options

I have a microsoft operating system

more options

turkey123 said

I have a microsoft operating system

Well if you really are using a Windows OS then your useragent may need to be fixed as it is showing in your More System Details as if you have Firefox 24.0 on Mac OSX 10.8 Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:24.0) Gecko/20100101 Firefox/24.0

This may explain why websites are saying you need to update Firefox.

Again Please see https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Modified by James