Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox has trouble connecting to internet. Chrome OK

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Funkyecat

more options

When I go into Firefox (current and previous version, It frequently pauses trying to get in often, is slow and stops and goes continuously. (ie. Lastpass keeps connecting and disconnecting stating it cannot connect to server.

Connecting is OK.

Chrome is fine.

When I go into Firefox (current and previous version, It frequently pauses trying to get in often, is slow and stops and goes continuously. (ie. Lastpass keeps connecting and disconnecting stating it cannot connect to server. Connecting is OK. Chrome is fine.

All Replies (4)

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

more options

My firewall, Webroot, is not the problem. It does not block internet access

more options

That is what a firewall does. Please follow the above links.

more options

I even shut webroot down and still no success.