Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sent folder is empty name 'Sent" is dimmed

  • 5 replies
  • 1 has this problem
  • 11 views
  • Last reply by hdabney246

more options

I just installed Thunderbird on a new computer today. It is set to copy sent emails to the Sent folder, and when I send emails, I see "Copying message to Sent" in the status bar. I also see the Sent folder, however, the word Sent is dimmed and the folder is empty. How can I resolve this? Thanks so much!

I just installed Thunderbird on a new computer today. It is set to copy sent emails to the Sent folder, and when I send emails, I see "Copying message to Sent" in the status bar. I also see the Sent folder, however, the word Sent is dimmed and the folder is empty. How can I resolve this? Thanks so much!
Attached screenshots

Chosen solution

OK, so I shut down Thunderbird and opened it again. The Sent folder was totally gone. I sent myself another test message and then voila! the Sent folder appeared along with all the emails I sent today. I guess it's fixed!

Read this answer in context 👍 0

All Replies (5)

more options

Did you make sure that the email did actually send? It's very possible that it's not showing up in the sent folder because it did not send for some reason.

more options

Yes, I sent myself several test emails and they arrived. I also tested that my Drafts folder is functioning correctly, so if they didn't actually send, I imagine they would have ended up in there and they're not.

more options

Chosen Solution

OK, so I shut down Thunderbird and opened it again. The Sent folder was totally gone. I sent myself another test message and then voila! the Sent folder appeared along with all the emails I sent today. I guess it's fixed!

more options

You should be able to right click the sent folder and then click properties and then repair to try and repair that folder. Also do you have more than one email account added to thunderbird? Finally, try restarting your computer which would in turn also restart thunderbird and I will check some other resources for you.

more options

Well that is awesome!! I'm glad you figured it out. You would be amazed at what all a reboot will fix in our world.