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The scroll bar on the side of the screen won't work

  • 4 replies
  • 1 has this problem
  • 17 views
  • Last reply by FredMcD

z1754865
z1754865
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For the past couple of days, the scroll bar along the side of the screen won't work. The down button won't let me click on it even though the up button will work. Sometimes if I try to click on the bar to manually scroll down, it won't let me click on it. And then if I click in the space between the scroll bar and the scroll down button, it still won't scroll down. It will work if I close Mozilla and restart but it doesn't last for long.

For the past couple of days, the scroll bar along the side of the screen won't work. The down button won't let me click on it even though the up button will work. Sometimes if I try to click on the bar to manually scroll down, it won't let me click on it. And then if I click in the space between the scroll bar and the scroll down button, it still won't scroll down. It will work if I close Mozilla and restart but it doesn't last for long.

All Replies (4)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 23.0 r0 Shockwave Flash 20.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0.162 Flash Player (Linux) Version 11.2.202.635

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

z1754865
z1754865 Question owner
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I have a windows computer. Will this work for that?

z1754865
z1754865 Question owner
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I tried opening it up in safemode but I'm still having the problem.

FredMcD
FredMcD
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Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
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