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get error message "not responding" when trying to delete messages

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by christ1

Gbest
Gbest
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The "not responding" will stay in effect for about 30 seconds and then TB will continue with deleting the selected message.

The "not responding" will stay in effect for about 30 seconds and then TB will continue with deleting the selected message.

All Replies (5)

Matt
Matt
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  • Top 10 Contributor
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make sure your anti virus is not scanning files in the Thunderbird profile "on access"

See https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data?redirectlocale=en-US&redirectslug=profiles-tb#w_where-is-my-profile-stored

Gbest
Gbest Question owner
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I did the exclusion in Windows Defender as stated in the link. However, the computer will still hang for about 30 seconds after selecting the "Delete" function for a message. For clarification I am running Windows 10pro. I am a new user to Thunderbird and this is really the only hiccup I have noticed.

Matt
Matt
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what mail provider?

Gbest
Gbest Question owner
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I have three providers. Outlook.com Goggle.com Embarqmail.com (Centrylink.net)

The best I can tell, I get the "not responding" on all three I am running Windows 10 Pro.

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?