after installing update 45.6.0, I now need to enter passwords for all accounts each time Thunderbird starts. I disabled addons, running safe mode, no change. ??
after installing update 45.6.0, I now need to enter passwords for all accounts each time Thunderbird starts and when I send an email. thanks for your help.
Application Basics
Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account9:
INCOMING: account9, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Color Folders, 1.1, false, colorfolders@fisheater.com
Compose Toolbar Buttons, 4.1.1, false, color.text.compose.buttons@yduka.com
Emoji, 1.4.1, false, emoji@ganss.org
Emoji Menu, 1.2.1, false, emoji@menu.com
Folder Levels, 1.0.1, false, folderlevels@jeremy.iverson
Highlighter, 0.6.5, false, andre.rodier-highlighter@gmailcom
Lightning, 4.7.6, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Manually sort folders, 1.1.1, false, tbsortfolders@xulforum.org
Zoom Button for Thunderbird, 0.0.8, false, ZoomButton@accessfirefox.org
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1485033100
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.6.0
font.internaluseonly.changed: false
font.minimum-size.x-western: 14
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Comic Sans MS
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 28
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 898045bf-3bd0-45f9-b65e-ca96698415d
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1484509241
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
privacy.donottrackheader.enabled: true
Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x22b1
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4444
Driver Date: 4-22-2016
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.14393.351)
ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 50 Enhanced Contrast: 300
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
Chosen solution
trevak said
Matt... could you recommend an anti virus you like that works well with Mozilla products ? thanks
Not really.
But the reality is that email scanning is really not necessary. Either incoming or outgoing. If you want something compatible, just get a basic anti virus and not an internet security suite.
Avast has some quirks I find distasteful, not the least of which is it want to be added to the chain of trust for encrypted browsing in the same say proper certifying authorities are. But they want you to add them so they do not need to have their security and processes audited as the real authorities do. Avast is not the only one to do this, but I find it problematic as you are placing all of your trust in the anti virus program vendor and their integrity. You are also inserting what is a weak link in the chain of trust. I doubt the NSA will have trouble getting avast to hand over the encryption keys so they can snoop.
Products with a firewall will help if you have an infection that is connecting outwards, but really the anti virus should be identifying the program as a threat, but blocking it because it has not got it in that version in it's database.
Personally I use NOD32, but it is not performing in anti virus tests as well as it once was. But it does appear to work for me.
Basically you need to make an informed decision. Look at results of performance tests, read the information we have on the wiki about different products. Examine how much they slow down your computer. I read recently that some anti virus basically reduce the speed of a computer by uo to 40%. Draw your own conclusions. Personally I hate Nortons, but we have support folk here that use it quite happily, they are happy to fiddle with it's firewall component every time Thunderbird updates, so it causes them no issues because they know how to fix those password errors.
In the end the more bells and whistles a product has, the more things there are to go wrong. Packages with anti phishing, anti scam, anti spam, anti virus, firewall etc have a huge footprint to mess up in. Then they update the products every day or in some cases every few hours. It is no wonder their are false positives, incorrect blocking etc.
Read this answer in context 👍 1All Replies (8)
What anti virus are you using? Does it respond better if you disable email scanning?
Avast Internet Security, been using for about 1 yr, it made no difference to shut it off. thanks
Why is it every time I read avast I get shivers up my spine.
Perhaps this has something to do with it. https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST
I suggest you try safe mode. To diagnose problems with Thunderbird, try one of the following:
- Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
I started windows 10 in safe mode with f5 but could not get my network for hot spot to work in safe mode. thanks.
Matt... thanks for your help ! I followed the instructions for "Hangs with" and Thunderbird worked fine. To double check I turned avast mail shield back on and in options in Thunderbird I re selected "allow antivirus to.... " . I restarted computer and Thunderbird is still working as it should. ??? Will see how it goes the next few days. Thanks again for your help.
Matt... could you recommend an anti virus you like that works well with Mozilla products ? thanks
Chosen Solution
trevak said
Matt... could you recommend an anti virus you like that works well with Mozilla products ? thanks
Not really.
But the reality is that email scanning is really not necessary. Either incoming or outgoing. If you want something compatible, just get a basic anti virus and not an internet security suite.
Avast has some quirks I find distasteful, not the least of which is it want to be added to the chain of trust for encrypted browsing in the same say proper certifying authorities are. But they want you to add them so they do not need to have their security and processes audited as the real authorities do. Avast is not the only one to do this, but I find it problematic as you are placing all of your trust in the anti virus program vendor and their integrity. You are also inserting what is a weak link in the chain of trust. I doubt the NSA will have trouble getting avast to hand over the encryption keys so they can snoop.
Products with a firewall will help if you have an infection that is connecting outwards, but really the anti virus should be identifying the program as a threat, but blocking it because it has not got it in that version in it's database.
Personally I use NOD32, but it is not performing in anti virus tests as well as it once was. But it does appear to work for me.
Basically you need to make an informed decision. Look at results of performance tests, read the information we have on the wiki about different products. Examine how much they slow down your computer. I read recently that some anti virus basically reduce the speed of a computer by uo to 40%. Draw your own conclusions. Personally I hate Nortons, but we have support folk here that use it quite happily, they are happy to fiddle with it's firewall component every time Thunderbird updates, so it causes them no issues because they know how to fix those password errors.
In the end the more bells and whistles a product has, the more things there are to go wrong. Packages with anti phishing, anti scam, anti spam, anti virus, firewall etc have a huge footprint to mess up in. Then they update the products every day or in some cases every few hours. It is no wonder their are false positives, incorrect blocking etc.
Matt... thanks for all your help. I switched to Bit-defender and all is working well.