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thunderbird has crashed twice in a week

  • 1 reply
  • 1 has this problem
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  • Last reply by christ1

labspencer
labspencer
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Thunderbird keeps crashing, running on Windows 7 32bit virtual machine running on vmware, it receives emails from an imap server on an company MS exchange server running on our private network, we have 3 add-ons enabled for archiving and forwarding, reason for crash is exception_access_violation but struggling to find any more info as to why? any help or suggestions would be appreciated 

here are the two crash reports:

bp-2c7f464b-fab5-48de-b51f-0b7f52170207 bp-edef58e2-5853-485e-b0ea-14ceb2170131

thanks for any help volunteered

Thunderbird keeps crashing, running on Windows 7 32bit virtual machine running on vmware, it receives emails from an imap server on an company MS exchange server running on our private network, we have 3 add-ons enabled for archiving and forwarding, reason for crash is exception_access_violation but struggling to find any more info as to why? any help or suggestions would be appreciated here are the two crash reports: bp-2c7f464b-fab5-48de-b51f-0b7f52170207 bp-edef58e2-5853-485e-b0ea-14ceb2170131 thanks for any help volunteered

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christ1
christ1
  • Top 25 Contributor
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Does it still crash in safe mode? https://support.mozilla.org/kb/safe-mode-thunderbird