Request for support is preventing me from accessing e-mail located using Search
I am trying to locate older e-mail by using the search function. I am finding the messages I want to access, but when I click on them, up comes the message asking me to donate to Thunderbird, and can't get past that to read the e-mail.
This is not happening with all of the e-mail located using the search function. But it is happening with some of it (the one's I really need to read!)
Any suggestions very welcome for how to get past the donation request message! (I'm using version 52.01)
Tom
Chosen solution
Follow the instructions in the article and rebuild the Global Database. https://support.mozilla.org/kb/rebuilding-global-database
Read this answer in context 👍 1All Replies (4)
Please post a screenshot. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Thanks for your reply.
Screen shot 1 shows the search request and messages located.
Screen shot 2 shows what happens when I click on "RK-November...:" This gives me a list of 2 messages and the donation screen - if I click on either message, I can read it. So no problem here getting past the donation screen.
Screen shot 3 shows what happens when I click on "Suit 802" - no message is listed - only the support screen.
Screen shot 4 shows the same thing when I click on "FW-903 Renovation" - no message is listed - only the support screen.
Chosen Solution
Follow the instructions in the article and rebuild the Global Database. https://support.mozilla.org/kb/rebuilding-global-database
Many thanks Christ1. That solved it!
Tom