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Firefox started randomly crashing after Windows 10 upgrade (current build is 1703, OS Build 15063.138)

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  • Last reply by FredMcD

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Hello,

After the Windows 10 big upgrade that occured recently, my Firefox has started to randomly crash. I have not been able to identify any specific action that triggers it, there is no particular load on my memory/GPU/CPU at the time of the crash.

No Mozilla crash window is opened (where I can submit a report) but instead a "Mozilla Firefox has stopped working" error is shown, including "Windows is checking for a solution to the problem." It thinks a bit, then nothing happens. All I can do is just close the browser.

I have tried upgrading/downgrading the browser, but to no avail. Only Firefox seems to be having difficulties on this Windows 10 build, have not noticed anything bad in Chrome.

The only thing I can think of when the issues are more frequent are moments when data transfer is occuring, like opening image section during a search in Google, playing games on Facebook Messenger or watching a stream at Twitch.TV. But what exactly triggers the errors, I don't know.

Could you help me out here? If you need additional details, please advise what exactly and provide instructions how to retrieve this data.

Thanks in advance, Rasmus

Hello, After the Windows 10 big upgrade that occured recently, my Firefox has started to randomly crash. I have not been able to identify any specific action that triggers it, there is no particular load on my memory/GPU/CPU at the time of the crash. No Mozilla crash window is opened (where I can submit a report) but instead a "Mozilla Firefox has stopped working" error is shown, including "Windows is checking for a solution to the problem." It thinks a bit, then nothing happens. All I can do is just close the browser. I have tried upgrading/downgrading the browser, but to no avail. Only Firefox seems to be having difficulties on this Windows 10 build, have not noticed anything bad in Chrome. The only thing I can think of when the issues are more frequent are moments when data transfer is occuring, like opening image section during a search in Google, playing games on Facebook Messenger or watching a stream at Twitch.TV. But what exactly triggers the errors, I don't know. Could you help me out here? If you need additional details, please advise what exactly and provide instructions how to retrieve this data. Thanks in advance, Rasmus

All Replies (2)

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Hi,

This issue randomly resolved itself over a couple of days. Not sure what resolved it.

Best regards, Rasmus

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It might have been a corrupt file was removed. After several days, if the problem does not return,

Please flag your last post as Solved Problem so others will know.