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You won't let me access my hotmail account.

  • 1 reply
  • 3 have this problem
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  • Last reply by Paul

lreifert
lreifert
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I have hotmail via Outlook. For years I have had the same email address. Now Mozilla won't let me access my email because an "s" disappeared from the address, saying this is no longer secure. I have no idea what happened to the address. Please tell me how I can get my email back. Thank you.

I have hotmail via Outlook. For years I have had the same email address. Now Mozilla won't let me access my email because an "s" disappeared from the address, saying this is no longer secure. I have no idea what happened to the address. Please tell me how I can get my email back. Thank you.

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Paul
Paul
  • Top 25 Contributor
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Hi

Unfortunately Microsoft has misconfigured a security feature (OCSP stapling) on their servers which got now cached in your local firefox installation.

In order to resolve that, please enter about:config into the Firefox address bar (confirm the info message in case it shows up) and search for the preference named security.ssl.enable_ocsp_stapling. Double-click it and change its value to false - this will degrade a security feature in Firefox, so please revisit it in a couple of days again after Microsoft has fixed their stuff and turn it back on again then.