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An update occurred and now Thunderbird is gone from my desktop, taskbar, etc. (win10)

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  • Last reply by Wayne Mery

jmim
jmim
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Getting error message 'The procedure entry point MOZ_CrashOOL could not be located in the dynamic link library. If I say Okay to that, it gives me the message 'Couldn't load XPCOM.' I copied all the files, uninstalled, but it will not download again from the website.

Getting error message 'The procedure entry point MOZ_CrashOOL could not be located in the dynamic link library. If I say Okay to that, it gives me the message 'Couldn't load XPCOM.' I copied all the files, uninstalled, but it will not download again from the website.

Modified by Wayne Mery

All Replies (1)

Wayne Mery
Wayne Mery
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hmm, this is also reported at https://forum.mozillaitalia.org/index.php?PHPSESSID=jlgv9mefhqtvcs984tp0h8ns92&topic=68878.0 ?

Start Windows in safe mode. Delete the directory Mozilla Thunderbird in %ProgramFiles(x86)% Restart Windows Redownload and reinstall Thunderbird from http://getthunderbird.com/

Does that help??