Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Good day! Some days we can't delete unwanted mail messages.

  • 4 replies
  • 4 have this problem
  • 1 view
  • Last reply by tm7412

more options

Tell me why does not work the delete button. A lot of letters you want to remove, but not impossible. After the upgrade, many letters went from the server and in the Inbox messages remained only senders and the messages become empty and without attachments. After 2 weeks, all messages ceased to leave. Unwanted emails take up a lot of the meta, they need to get rid of. We kindly ask You to help us.

Tell me why does not work the delete button. A lot of letters you want to remove, but not impossible. After the upgrade, many letters went from the server and in the Inbox messages remained only senders and the messages become empty and without attachments. After 2 weeks, all messages ceased to leave. Unwanted emails take up a lot of the meta, they need to get rid of. We kindly ask You to help us.

Chosen solution

Please start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? If it does not, right+click on folder and pick repair. Please reply to let us know results.

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

Please start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? If it does not, right+click on folder and pick repair. Please reply to let us know results.

more options

thank you very much!

more options

You are welcome.

Which of the two items resolved your problem??

more options

I had the same problem on a newly created email acct. Neither of the above suggestions worked.

Upon investigation, Tbird created a Trash FOLDER instead of a Trash file. I deleted it and the Trash.msf file which solved the problem - https://support.mozilla.org/en-US/kb/cannot-delete-messages