Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My icons have gone blank on the top task bar. How do I recover them?

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

vdmvdm
vdmvdm
more options

The icons on my task bar all appear as grey/white circles with the name alongside, rather than the normal e.g. ebay, Amazon, Outlook symbols. I don't know why it's happened. I can still access the sites, but it makes it difficult to quickly identify them. Any views welcomed?

The icons on my task bar all appear as grey/white circles with the name alongside, rather than the normal e.g. ebay, Amazon, Outlook symbols. I don't know why it's happened. I can still access the sites, but it makes it difficult to quickly identify them. Any views welcomed?

All Replies (3)

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 11.8 r800 Shockwave Flash 12.0 r0 Shockwave Flash 26.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 26.0.0.151

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sounds that you lost the favicons in the Bookmarks Toolbar.

Did you downgrade from Firefox 55 to Firefox 54?

Firefox 55 stores the favicons in a different database (favicons.sqlite instead of places.sqlite), so you can no longer safely downgrade to a Firefox version that uses the storege.

You will have to revisit each of the websites with a missing favicon to see if that works. See also;