Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My Mozilla homepage shows "loading" and a blank page. The rest works perfectly.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

In the last kinda two weeks, when I open Firefox all I see is a blank page, and the tab bar just says "Loading". I have to search in the search bar, and all works fine from there on. Every new tab is affected as well. I suspect that it all happened after the last Firefox update, but I am not sure.

In the last kinda two weeks, when I open Firefox all I see is a blank page, and the tab bar just says "Loading". I have to search in the search bar, and all works fine from there on. Every new tab is affected as well. I suspect that it all happened after the last Firefox update, but I am not sure.

All Replies (2)

more options

I think you have an incompatible addon with the latest Firefox version. After you open Firefox, can you please go to about:addons and disable all of the addons, or one by one and restart Firefox to see which one it might be?

The other way we can get that working again is to create a new profile for your browser. Profile Manager - Create, remove or switch Firefox profiles <-- please reply with any questions about that article.

Thank you!

more options

What security software do you have?

It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process. See: