Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox profile cannot be loaded it may be missing or inaccessible

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

mpreeth87
mpreeth87
more options

I have tried creating a new profile . Aso tried deleting all profiles on firefox.exe -p and creating a new profile . Also tried deleting profiles.ini file and nothing worked

I have tried creating a new profile . Aso tried deleting all profiles on firefox.exe -p and creating a new profile . Also tried deleting profiles.ini file and nothing worked

All Replies (2)

Shadow110
Shadow110
more options

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Should have tried to recover your profile first...

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles 

Please let us know if this solved your issue or if need further assistance.
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If profiles.ini is really removed then Firefox should create a new default profile and you should get the profile migrator asking to import data from other browsers. So it sounds that there is still a problem with profiles.ini.

Were you able to find profiles.ini?

What security software do you have?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.