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when i try to access a link from thunderbird email i get error mesage saying couldn't load xpcom

  • 4 replies
  • 2 have this problem
  • 12 views
  • Last reply by peterrr

peterrr
peterrr
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when i try to access a link from Thunderbird email i get error message saying couldn't load xpcom have tried uninstalling Thunderbird and reinstalling but that did not fix it peter

when i try to access a link from Thunderbird email i get error message saying couldn't load xpcom have tried uninstalling Thunderbird and reinstalling but that did not fix it peter

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird

Is there any difference?

peterrr
peterrr Question owner
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thanks christ1 tried Thunderbird in safe mode a few times but still have the problem

peter

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Suggest you try this: Click on the Windows button and enter %temp% into the Run or Search field displayed. It opens a Windows Explorer window displaying the contents of the Windows Temp directory. Delete any files that have names referring to Thunderbird. Shutdown any anti-virus software you are running. Download a new copy of the full installer from https://www.mozilla.org/en-US/thunderbird/all/ Delete the directory C:\Program Files\Mozilla Thunderbird (or if running 64bit the program will be here C:\Program Files(x86)\Mozilla Thunderbird) Run the Thunderbird installer. Restart the anti-virus program.

Start Thunderbird.

did this work?

peterrr
peterrr Question owner
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Hi toad hall i entered %temp% and there was no files referring to Thunderbird.

peter