Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Failed to read the configuration file. Please contact your system administrator after upgrade to V 57. Win 10 X64

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by guigs

more options

System is W10 X64 Ent. 1703 build 15063.674 I was running V 56 x64 of Firefox no issues. Read that V 57 is out so went to about and tried update, then the problem started Failed to read the configuration file. Please contact your system administrator. Followed all instructions on uninstalling and deleting Mozilla folder from program files and eventually from %APPDATA%\Mozilla\Firefox\Profiles. rebooting. Reinstalling the full install download. No good. Same error. Tried with -P switch and created a new profile and the same error. So ended up uninstalling, delete folders, clean reg. and downloaded full install of V56 and it is working now. V57 needs more work, I think.

System is W10 X64 Ent. 1703 build 15063.674 I was running V 56 x64 of Firefox no issues. Read that V 57 is out so went to about and tried update, then the problem started Failed to read the configuration file. Please contact your system administrator. Followed all instructions on uninstalling and deleting Mozilla folder from program files and eventually from %APPDATA%\Mozilla\Firefox\Profiles. rebooting. Reinstalling the full install download. No good. Same error. Tried with -P switch and created a new profile and the same error. So ended up uninstalling, delete folders, clean reg. and downloaded full install of V56 and it is working now. V57 needs more work, I think.

All Replies (1)

more options

I am happy to hear that it is working. If you end up using a configuration file again try this thread: https://developer.mozilla.org/en-US/d.../Enterprise_deployment