Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox cant access internet, but other browsers can

  • 5 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

more options

I tried the suggested solution of removing Firefox from the list of approved programs in the Windows Defender Firewall, and then adding it again, but that didn't work.

I tried the suggested solution of removing Firefox from the list of approved programs in the Windows Defender Firewall, and then adding it again, but that didn't work.

Chosen solution

Well, whatever. Please flag your last post as Solved Problem so others will know.

Read this answer in context 👍 0

All Replies (5)

more options

Is Windows Defender the only Firewall?

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network.

[56+] Type about:preferences#general<enter> in the address bar. Look for Network. +++++++++++++++++++++ Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.

more options

Thanks for your reply.

I am no expert, but as far as I know Windows Defender is the only firewall. I use Avast!, but no firewall there.

I followed your advice on "Configure How Firefox Connects". The setting was originally "System Proxy". I changed it to "No Proxy", but the error continues.

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

more options

Thanks for that last reply.

I took no further action yesterday, but -magically- firefox works fine today. Noting that I left the computer in sleep mode overnight. I.e. it did not go through a full restart.

more options

Chosen Solution

Well, whatever. Please flag your last post as Solved Problem so others will know.