Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Continually Crashing

  • 3 replies
  • 2 have this problem
  • 7 views
  • Last reply by philipp

Jared
Jared
more options

I am running Firefox Quantum 58.0.1 (64-bit) under Windows 10 Ver. 1709. There was an Windows update about 2 days ago and since then Firefox has been continuously crashing. Additionally, IBM Security Rapport is installed and continuously asks to be enabled although it has been.

Today, Firefox crashed no less that 20 times. Crash reports with comments were sent to Mozilla, However, the crash log says the sending of reports has been throttled.

What do I do to stop the crashing?

I am running Firefox Quantum 58.0.1 (64-bit) under Windows 10 Ver. 1709. There was an Windows update about 2 days ago and since then Firefox has been continuously crashing. Additionally, IBM Security Rapport is installed and continuously asks to be enabled although it has been. Today, Firefox crashed no less that 20 times. Crash reports with comments were sent to Mozilla, However, the crash log says the sending of reports has been throttled. What do I do to stop the crashing?

Modified by Jared

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Click on those throttled crash reports to submit them to the Crash Reporter manually, and then posted the resulting Crash Report ID's # here.

https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Jared
Jared Question owner
more options

This is the latest crash report available - ID: c4f36735-b522-4ebc-90d9-054690180202

philipp
philipp
  • Moderator
more options

hi ajared, unfortunately a trusteer update currently seems to cause havok in firefox installations and the crash volume caused by this is spiking up since a day or so. could you unintsall trusteer for the moment and report the issue to them via http://trusteer.force.com/PKB/articles/FAQ/browser-crashes?l=en_US&lang=en_US