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Firefox crashes

  • 3 replies
  • 2 have this problem
  • 12 views
  • Last reply by jim.sajdak

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Firefox started crashing this afternoon and has continuously done so. Has opened up a couple of times but with no address and when I put in address, nothing happens. Have uninstalled and reinstalled several times but still not working.

Firefox started crashing this afternoon and has continuously done so. Has opened up a couple of times but with no address and when I put in address, nothing happens. Have uninstalled and reinstalled several times but still not working.

All Replies (3)

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So are their Addon or adblocker installed? And what A/v are you using? And what was the last working FF version before this started happening.

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully.

  • please do not add the "bp-" prefix yourself

See also:

If you can't start Firefox, see:

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restarted my computer and firefox opened...hopefully the issue is resolved!