Why are many emails not showing in Inbox?
There are many emails missing from the Inbox. T'bird was frozen and had to be forced to shutdown. When restarted the last 5 years of emails were missing. Then today's emails were downloaded and now there is a 5-year gap. I located the inbox file in Profiles and examined it with Notepad. The missing items are there, just not showing in T'bird's Inbox. What happened and how can I recover them?
All Replies (6)
It looks like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile
Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder
Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.
Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.
For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird
Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
Thanks, the Repair worked.
If your problem is fixed can you mark the topic as 'Solved' please? Thank you.
The problem sounds similar to my problem but the solution did not work. Repair did not restore the messages for viewing in Thunderbird but they are still in the "inbox.mozmsgs" folder.
OldMoldy,
please start a new topic for your problem. https://support.mozilla.org/questions/new
I would if I had more time; however, I have recovered a copy of the entire ...\Appdata\Thunderbird folder from Sunday, July 1 (before this problem appeared) and we are moving forward from there with everything intact . Version is 52.8.0 (32-bit)