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Firefox crashes when opening in safe mode

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

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Crash ID: bp-3ce88c05-efd9-43aa-a6bd-cc62e1180405

Firefox crashed a few days back and wouldn't restart. Safe mode did not work and now neither is refresh firefox.

I have not reinstalled it yet and that may be the next step. Any help is appreciated.

Arun

Crash ID: bp-3ce88c05-efd9-43aa-a6bd-cc62e1180405 Firefox crashed a few days back and wouldn't restart. Safe mode did not work and now neither is refresh firefox. I have not reinstalled it yet and that may be the next step. Any help is appreciated. Arun

Chosen solution

Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 10 OS Version 10.0.16299

bp-3ce88c05-efd9-43aa-a6bd-cc62e1180405 Signature: sftk_AddAttribute

Nothing was flagged in the crash report


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Chosen Solution

Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 10 OS Version 10.0.16299

bp-3ce88c05-efd9-43aa-a6bd-cc62e1180405 Signature: sftk_AddAttribute

Nothing was flagged in the crash report


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Thanks for the quick response FredMcD. Windows 10 is what I have and it worked. Even sync was signed after reinstalling.

Arun.

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Glad to help. Safe Surfing.